Free Reputation Management Webinar

Our CEO Pierre Zarokian and attorney Aaron Minc from Dinn, Hochman & Potter, LLC will be doing a free online webinar on July 19, 2016 at 2:30pm EST. Pierre Zarokian will discuss Yelp and general reputation management, including: – The importance of Yelp and why you should actively try to increase your positive reviews on Yelp – […]

SUBMIT EXPRESS CEO PIERRE ZAROKIAN DISCUSSES CONTROVERSIAL YELP CASE

Imagine that your business is receiving phone calls from Yelp, unsolicited, trying to sell advertising space. How many times do you have to say “no thank you” until you finally reach the end of your patience? One business wants “no” to mean “no” in every aspect. In a recent interview with Search Engine Journal, Pierre […]

FTC: YELP HAS 2,000 CONSUMER COMPLAINTS AND COUNTING

It has been revealed that Yelp had received over 2,000 complaints filed with the FTC.  Of these complaints, some allege that Yelp goes so far as to push positive reviews into its filter until businesses pay up. This has smaller companies wondering if Yelp is even worth the hassle anymore. Yelp doesn’t ask permission to […]

YELP FAKE REVIEWS UNDER INVESTIGATION

To one small business owner, the message was clear: contract reviewers or face irrelevance. Many small businesses find themselves in this precarious position, where reviews are a necessary evil to doing business. Too many reviews, and you risk a bad reputation. Too few, and Web surfers may not think much of your business at all. […]

VIRGINIA COURT TO YELP: SURRENDER ANONYMOUS USER DATA OR ELSE

Anonymity has been the hot topic of the day since Edward Snowden revealed that the NSA has been collecting user meta data created by the digital footprint we all leave behind. A new court ruling out of the Virginia Court of Appeals has dealt a blow to privacy advocates hoping to hide behind free speech […]

GOT NEGATIVE REVIEWS ON YELP?

Getting a negative review on Yelp is not the end of the world. With a solid game plan in place, you’ll be ready for whatever curveballs the social Web throws your way — negative Yelp reviews included! Negative Review Removal Sometimes it is possible to have a negative Yelp review removed, but it takes great […]

NEGATIVE YELP REVIEWERS BEWARE, YOU COULD GET SUED

You ate at a fancy restaurant but were not satisfied with the service. So you decided to write a negative customer review on Yelp, and fib just a little to make the review seem more believable. Harmless, right? Wrong! You could get sued for parts of the review. And this is exactly what happened to […]

YELP MEDIATION, SMARTER WAYS TO LASSO IN YELP REVIEWS

As a business owner, you’ve probably had countless discussions with peers about the impact of Yelp reviews, which can be incredibly constructive and boosterish, or detrimental to the point of nearly sinking you. One particularly bad spate, and then it’s rough-water sailing for a good while. But you don’t have to just hang on for […]