Forbes has published an interview with our CEO pierre Zarokian titled “How Reputation Management Drives Small Business.”
Pierre discusses online reputation management and review websites such as Yelp and Ripoff Report.
He answers questions such as:
What can you do about negative reviews on consumer feedback sites such as Yelp ?
How can a small business recover from a bad reputational incident, particularly if it was an issue that wasn’t their fault?
Do negative online feedbacks serve any kind of a productive purpose?
What is the role of reputation management agencies, and do they really work? Are they worth it?